General RV Center at 12410 Dixie Highway, Birch Run, Michigan.

Bought a Brand new Triton 3551 toy hauler. They are nice. There were a few issues when we did our walk through. The basement storage door key did not work. The shower drain was dented in. The hot water heater wasn’t working. A few other small issues. They said all of this would get fixed before we took delivery. We opened it up for the first time yesterday to start loading her up. We found that the black pipe from the toilet was leaking. Had antifreeze all around it and the floor in storage was wet. Started checking the rest of the stuff and found nothing had been fixed before we took it. I called first thing today up to birch run. I’d wait a couple hours a call back again. Finally after all day of waiting I get a call back. The lady in service was rude. She was speaking with an attitude towards me. I told her we bought it a couple months ago from them and she asked well did you buy it from us...pretty sure that’s what I just said. So to make this shorter, they were really friendly getting us to buy a unit from them but after the purchase it’s been nothing but rudeness....my advice, if someone else wants a little more for the same unit and has great customer service AFTER you buy it, go with them instead. All units have issues, but they had our camper for a month and never fixed one thing....what does that tell you....You see a lot of 5 starts for selling a camper but please read the service reviews below. I am not the only one with this issue. If I had taken the time to read all the reviews we probably would have went somewhere else. This is not a review to bad mouth general rv. It’s a review telling you buyer beware. Your camper will need service at some point. Take the time to think about how much trouble you want to go through to get it fixed...